Every business owner wants his or her business to be a big success, to lead the pack and to earn a lot of money. However, to be successful online you need to be able for customers to find you easily, to understand what you offer, and to like your services enough to buy into them and then recommend you afterward. The digital business world moves at a fast pace, and in order to ensure that your business stays ahead, you need to know your target audience well and be sure that you are providing them with something they not only need but also want. Your business needs solid marketing that has a wide reach, so focus on a strong marketing strategy. Below are some top tips to ensure that your digital business is a success.
Focus on your target audience or client base
Know who the target audience for your website or product are, ask what they want and make sure your business gives it to them. Do not guess at this; instead, conduct thorough research to make sure you get this essential aspect of your business right. Research is the key to ensuring your product is actually needed, and you could begin by using Google Trends to see what people are interested in and then plan your product to fit a need or interest that exists. Hold focus groups sessions to get feedback and truly listen to what potential customers say, even if it goes against the work you have been doing so far. After all, you may have a wonderful website and great advertising but if no one needs or wants your product your business will not succeed. It is far better to adapt an idea at an early stage, or even scrap it completely and start again, rather than continue to put all your time, money and effort into developing something that will not sell. Ask for feedback from everyone you know within the target group but be aware that any feedback you receive from friends and family should be taken with a pinch of salt, as they may be biased or be holding back to save your feelings or to make a show of being supportive. Instead look for online forums for people who will give feedback, share it on social media and with relevant Facebook groups. Try to get a wide range of feedback so you can look at any trends or consistent sticking points that people respond with.
Get a good marketing strategy
As a digital business, having an excellent digital marketing strategy behind you is essential to ensuring your success. Take a look at the marketing campaigns of competitors to assess what worked well for them and what to avoid. Map out the journey for a person becoming a customer and work out ways in which you can increase the likelihood of them engaging with your business successfully. This may include elements such as a sign-up page or a free download whereby the customer has to present their contact details in order to access the download. Contact details of people interested in what you do are very valuable in terms of future sales.
Utilize guest blogging as a marketing tool. If you approach high-traffic blogging sites that have established audiences and write an engaging article, then you will instantly have access to thousands of potential new customers, and you can drive traffic to your site. Guest blogging on popular blogs improves your online presence and is likely to increase your subscriber base as most sites will allow a short blog for guest bloggers, in which you can provide details about your business and direct people there.
Do your research on who the top influencers on social media are for your niche and try to establish long-term relationships with them. Influencer marketing is an ever-growing area, as an influencer who may have thousands of followers can instantly help you engage with new customers, helping you to stand out and dramatically increase your online reach.
Ensure that your website is easy to navigate and attractive, hire a UX specialist to work with you to simply pages and focus on the user journey. If you have designed your website yourself but feel it could look better, consider hiring a web designer to improve it. Your website represents your business, and so the aesthetics and overall impression your website gives are vital when it comes to making customers trust you and buy your product over the competition.
Diversify your digital offerings
If you are an expert in your field or have a valuable skillset, then think about ways that you could capitalize on this by packaging your services in online courses, do-it-yourself templates, digital guides or instructional videos. By diversifying your digital offerings, you create new income streams and also raise your online profile. If, for example, you sell a high-end digital product, consider creating a cheaper version too that may have more mass appeal. Be careful not to undercut your original product and ensure that the less expensive option does not offer the full range that the high-end product does. Keep in front of your competitors by always looking one step ahead. Digital technology moves quickly, so it is important to ensure you are aware of what is coming and try to adapt your product to suit.
Make sure your finances are in place
If you are in the early stages of pulling your digital business together, then a key step is ensuring that you have the financial backing you need in place. Look for grants or funding specifically to your specialism to help you launch your digital business. Angel investors can be a wonderful boost to any business, offering not just finances but also mentorship, advice and invaluable access to their networks. You could secure a bank loan or small business loan to give your business a monetary boost. If however you are struggling to find investment and have been turned down for a traditional bank loan, then consider an online loan from a company such as Bonsai Finance, who offers a simple and easy application process. Or you could run a crowdfunding campaign and try to raise funds through sites such as Kickstarter or Indiegogo. These work by offering members of the public something special in return for their financial backing, such as a limited-edition product or a discounted rate. Whereas traditional investment requires finding a few backers willing to invest thousands, with crowdfunding you find thousands of backers willing to invest a few dollars.
Launch your digital product or e-commerce website
Plan the launch of your digital product or e-commerce website well and do not rush it. You have one shot at launching your product or site so make sure everything you want is in place first so that you can make a strong first impression. If you already have the domain name, then put a placeholder ‘coming soon’ page up so that people know you exist and will hopefully return soon to see the fully launched site. Run your marketing campaign to ensure that people know about your launch. Once you are ready to launch ensure that there is a smooth journey for each customer wanting to buy your product. Make paying as easy and secure as possible, and a high-speed checkout can encourage people to return. Be sure to thoroughly test the website for any glitches.
Keep in regular contact with your customers
Keeping in touch with your customers and target audience base is important for any company, but even more so for digital businesses as most sales of digital products are made via email. When writing a marketing email to customers ensure your subject is concise and interesting, make people want to engage by opening and reading the email. Keep the content of the email on point, so do not start writing about a different product or go into a rambling testimonial. People’s time is precious, and you need to grab them with the core content of your messaging from the start, or they might miss it altogether. Make sure your email marketing contains valuable, relevant and new information. People do not want to receive the same email five times in a row, and annoying potential customers is a sure-fire way to make sure they do not invest in your product. Instead, make sure all your communications are engaging. Add links so that it is easy for customers to find your products without needing to search.
Social media is a prime way to keep your customers updated on new products and developments and to engage with people directly. Ensure your business has a profile on different social media platforms, such as Facebook, Twitter, and Instagram, and keep these updated regularly with engaging and relevant content. Use social media to increase referral traffic to your website or to raise your online profile by joining in conversations or creating shareable content. Make sure you respond in a timely manner to customer feedback or questions and remember that your communication is public, so remain polite and courteous at all times.